Shipping & Delivery Policy




At HeyHairly, we do our best to process, pack, and deliver your glam as quickly and smoothly as possible. Please review the shipping guidelines below:

🚚 Processing Time

  • Ready-to-Ship Orders: Processed within 24 business hours

  • Customized Orders (e.g., custom wigs): Require 2–5 working days for production before shipping

🌍 Estimated Shipping Time

  • USA, Canada, UK, and Most Countries:
    3–5 working days

  • International Shipping (e.g., South Africa):
    Typically 5–8 working days, depending on customs and courier performance. Contact us for exact estimates.

Note: Shipping times may vary due to weather, public holidays, or global policies (e.g. health restrictions). We appreciate your patience and understanding.

📝 Important Shipping Information

📦 Shipping Restrictions

  • We do not ship to P.O. Boxes or APO/FPO addresses

  • Please ensure your email and phone number are correct — the courier may contact you directly for delivery confirmation

💸 Taxes & Duties

  • HeyHairly does not collect tax for most countries

  • If custom duties apply in your country, the buyer is responsible for all taxes and fees imposed by local authorities

⚠️ Buyer Responsibility

  1. Orders canceled or returned midway for personal reasons will incur related shipping or handling fees — paid by the buyer

  2. Any delivery delays or address changes initiated by the buyer may result in extra charges — also paid by the buyer

  3. If your order is marked as delivered and signed for at the correct address, we are not responsible for lost or stolen packages. Please ensure someone is available to receive your package safely

🔎 Tracking Your Order

Once your order ships, tracking details will be emailed to you. You can:

  • Check tracking updates in your inbox

  • Or use the “Track Order” button on our website with your order number

💬 Still Have Questions?

We’re always here to help. Email us at emily@corptie.com, and we’ll respond within 24 business hours (Mon–Fri).